Market Analysis Supervisor – Gaming

Job Summary

JOB SUMMARY

The role of the Market Analysis Supervisor is to directly supervise and oversee the daily operations of a Market Analysis Team that works within the online gaming industry, as well as directly collating and analyzing key areas of the market, workloads and data sets themselves.

The team is responsible for collecting data and collating information to ensure that the company and the regulatory body have an accurate picture of the reality of the marketplace.

This will be done by reviewing sites, vendors, games, transactions and collating the results into clearly laid out reports.

DUTIES AND RESPONSIBILITIES

• Checks and Audits Monitoring: Oversee the day-to-day site, games, vendor etc. checks and audits that make up the market analysis, ensuring compliance with company and policies, standards, and procedures.
• Mystery Shopper: Oversee the companies mystery shopped program ensuring a regular, thorough and robust mystery shopper transaction are made and reported on.
• Being Hands On: Making checks, audits and mystery shopper type actions personally, on a daily basis to ensure a close and constant understanding of the workloads and marketplace.
• Team Management: Direct and organize the team workload. Set clear objectives for the team and track progress Supervise and lead a team of employees, ensuring tasks are completed efficiently and effectively.
• QA: Regularly spot check the teams’ results ensuring a high level of accuracy within a timely manner .
• Performance Monitoring: Evaluate employee performance, provide constructive feedback, and implement improvement plans as necessary.
• Training and Development: Onboard new team members. Provide coaching and training to team members to enhance their skills and gaming knowledge to be more effective in their job.
• Collating and Owning Data
• Reporting: Provide reports to management or client about the findings of online compliance check activities.
• Incident Reporting: Document and report critical issues, incidents or irregularities, providing detailed accounts to management and recommending preventive measures.
• Collaboration: Work closely with internal departments and external party/parties to ensure seamless execution of operations and resolution of any issue.
• Any other task deemed necessary by Management.

 EDUCATION AND EXPERIENCE

• At least a high school graduate.
• Online Gaming Experience Required: At least 5 years’ experience within the online gaming industry.
• Direct line management leadership and supervisory experience
• Must have at least 3 years’ experience in either
  • Online casino product/lobby/games management
  • Fraud monitoring and/or risk management in online gaming.
• Must have very strong understanding and familiarity of various game offerings in the market.

JOB COMPETENCIES / SPECIFICATIONS:

• Must be very proactive and have a keen investigative mindset
• Attention to detail and high level of accuracy.
• Must have at least average proficiency using Microsoft Office 365 applications (Word, Excel, PowerPoint, Sharepoint).
• Strong analytical and problem-solving abilities.
• Excellent verbal and written English skills.
• Willing to extend work hours when needed.