Market Insights Supervisor – Online Gaming

Job Summary

THE OPPORTUNITY

The role of the Market Insights Supervisor – Online Gaming is to directly supervise and oversee the daily operations of our Analysis Team that works within the Online Gaming industry, as well as directly collating and analyzing key areas of the market, workloads and data sets themselves. The team is responsible for collecting data and collating information to ensure that the company and the regulatory body have an accurate picture of the reality of the marketplace, by breaking down the numbers in a way everyone can understand. The person in this role will need to be a self-starter who takes ownership and is able to prioritize the team’s workload in line with the business and stakeholder priorities.

DUTIES AND RESPONSIBILITIES

• Checks and Audits Monitoring: Oversee the day-to-day site, games, vendor etc. checks and audits that make up the market analysis, ensuring compliance with company and policies, standards, and procedures.
• Mystery Shopper: Oversee the companies mystery shopped program ensuring a regular, thorough and robust mystery shopper transaction are made and reported on.
• Story telling: Presents data in a meaningful way – understands the audience and delivers insight in a way that fits their consumption style.
• Being Hands On: Making checks, audits and mystery shopper type actions personally on a daily basis to ensure a close and constant understanding of the workloads and marketplace.
• Team Management: Direct and organize the team workload. Set clear objectives for the team and track progress Supervise and lead a team of employees, ensuring tasks are completed efficiently and effectively.
• QA: Regularly spot check the teams’ results ensuring a high level of accuracy within a timely manner.
• Performance Monitoring: Evaluate employee performance, provide constructive feedback, and implement improvement plans as necessary.
• Training and Development: Onboard new team members. Provide coaching and training to team members to enhance their skills and gaming knowledge to be more effective in their job.
• Collating and Owning Data: Understand the analytical needs of our organization and provide verbal and written analysis / commentary to help drive business decisions through insights.
• Reporting: Ownership of mission critical reports such as dashboards and commercial reviews. Provide reports to management or client about the findings of online compliance check activities.
• Incident Reporting: Document and report critical issues, incidents or irregularities, providing detailed accounts to management and recommending preventive measures.
• Collaboration: Work closely with internal departments and external party/parties to ensure seamless execution of operations and resolution of any issue.
• Any other task deemed necessary by Management.

JOB COMPENTENCIES/SPECIFICATIONS

• Direct line management leadership and supervisory experience
• Must have very strong understanding and familiarity of various game offerings in the market. ·
• Must be very proactive and have a keen investigative mindset
• Attention to detail and high level of accuracy.
• Has an affinity for data and is always looking for ways to improve things.
• Must have at least average an above average proficiency using Microsoft Office 365 applications (Word, Excel, PowerPoint, Sharepoint).
• Strong analytical and problem-solving abilities.
• Excellent verbal and written English skills.
• Willing to extend work hours when needed.